Meet Catalyst

We're a team of designers, developers, problem solvers and friends based out of New York City.

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Our origin story

Catalyst was born out of frustration and necessity. Our founders working in Customer Success were tired of sifting between meeting notes, juggling email campaigns, tracking down product statistics, prioritizing customer needs and navigating a sea of tabs and windows. After evaluating several tools on the market, they found them to be difficult to use and some required almost half a year just to implement.

They recognized that this issue wasn’t simply their own, so we built a tool that would take the guesswork out of managing customer success. A platform for CSMs that’s intuitive, well designed and comprehensive. It gives you the means to mobilize your customers, measure their satisfaction and grow your business before you’ve even had your first cup of coffee.

2017
The year Catalyst was founded in New York City
$2.4M
Our total funding to date.
6
The number of brilliant minds that sit in our desk chairs.
The amount of love we have for our customers.

Our investors are some of the best in the space. We're grateful for their support and friendship.

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Our Team

Meet the fam. We’ve got code cowboys n’ girls, design ninjas and Customer Success pros who all take pride in their product, and strive to provide our clients with a hassle-free experience. Our interests include board games, happy hours and the occasional Super Smash tournament.

Our Advisors

We’ve recruited a handful of industry customer success leaders and technical advisors to help us build the best customer success platform that seems lightweight & intuitive on the surface while providing the power of true enterprise software.

Our Values

Here at Catalyst we have a culture that puts customers first. Before being software-as-a-service that helps our customers solve problems, we believe in “empathy” as the foundation for everything we do.
We come from many backgrounds, each with a lifetime of experiences. Work together, respect one another, and leverage each other’s unique perspectives to make Catalyst the best it can be.
Catalyst is built on superior design, from our culture to our service. Focus on simple, intuitive experiences for all our users, internal and external.
Iterate, iterate, iterate, always in the pursuit of excellence. Take risks and experiment with creative solutions! Be curious and constantly learn, to improve both ourselves and our service.
Our community is bigger than just us, so seize opportunities to help others. Share your knowledge! Together, we will make the world a better place.

Ready to empower your team?

Try Catalyst now and thank us later

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