New York, NY
Catalyst is a Customer Success Platform (CSP) built by an experienced group of industry leaders. Our founder built an effective Customer Success organization for one of the fastest growing cloud companies in the world. Whether our customers are managing a few large enterprises or hundreds of smaller accounts, Catalyst adapts to their workflow intelligently to help them build meaningful, human relationships.
The Customer Success role at Catalyst is one of the most critical functions as you will be working closely with our customers (CSMs and VPs of CS) to educate them on a product that you will be using on a daily basis. Being forward-thinking and proactive in pushing Catalyst’s functionality to the fullest is highly critical to our success, in addition to diligently working with our product team to develop a strong roadmap based on your day-to-day assessment of new features requested and your feedback from our customers.