We're a team of designers, developers, problem solvers and friends based out of New York City.
Our origin story
Catalyst was born out of frustration and necessity. Our founders working in Customer Success were tired of sifting between meeting notes, juggling email campaigns, tracking down product statistics, prioritizing customer needs and navigating a sea of tabs and windows. After evaluating several tools on the market, they found them to be difficult to use and some required almost half a year just to implement.
They recognized that this issue wasn’t simply their own, so we built a tool that would take the guesswork out of managing customer success. A platform for CSMs that’s intuitive, well designed and comprehensive. It gives you the means to mobilize your customers, measure their satisfaction and grow your business before you’ve even had your first cup of coffee.
Our investors are some of the best in the space. We're grateful for their support and friendship.
Meet the fam. We’ve got code cowboys n’ girls, design ninjas and Customer Success pros who all take pride in their product, and strive to provide our clients with a hassle-free experience. Our interests include board games, happy hours and the occasional Super Smash tournament.
We’ve recruited a handful of industry customer success leaders and technical advisors to help us build the best customer success platform that seems lightweight & intuitive on the surface while providing the power of true enterprise software.
Ready to empower your team?
Try Catalyst now and thank us later